A-Z Guide

Please visit our Accessibility page for information.

Most events at Colonial Life Arena have no age requirement. Please check the event webpage for details. If a guest plans to attend and is under the age of 18, we strongly suggest that they be accompanied by a parent or guardian. 

Alcohol is strictly prohibited from entering Colonial Life Arena, including the surrounding parking lots. Anyone attempting to bring alcohol into the Arena will be required to leave immediately.

Effective January 1, 2024, vertical IDs will no longer be accepted as valid identification for purchasing alcohol.

Only service animals assisting guests with disabilities are permitted inside Colonial Life Arena.

Assisted listening headsets are available at no cost from Guest Services near Section 118. A driver's license or valid ID is required for checkout. Please call (803) 576-9062 at least 3 business days before your visit to reserve a device. 

Baby changing tables are located in every restroom throughout the Arena.

While bags are not encouraged, the following outlines the bags are are permitted:

• Bags must be clear (plastic, vinyl or PVC) and must not exceed 12" x 6" x 12"
• Small clutch bags, purses, or wallets, 4.5" x 6.5" - with or without a hand strap are allowed into the Arena
• Medically necessary items (after proper inspection and tagging)
• Diapers and additional baby supplies may be carried in a clear bag

All bags are subject to search upon arrival, and any that exceed the permitted size will not be allowed inside the Arena. 

Banners and signs are allowed if they don’t block views, disrupt the event, advertise, pose safety risks, or display political or obscene content. They must not be permanently attached or alter the facility, and poles or sticks are prohibited. Building management may remove any sign or banner, and events may restrict them entirely.

Please visit the specific event page for more information.

The Prisma Health Box Office inside Colonial Life Arena is open Tuesdays 9 AM - 4 PM and Fridays 11 AM - 4 PM. On event days, it opens when public doors open - see individual event pages for details. You may park in the Box Office parking lane on Lincoln Street and enter through the main entrance.

Tickets for events at Colonial Life Arena can be purchased at Ticketmaster.com or in person at The Prisma Health Box Office at Colonial Life Arena.

Visit our Box Office page for additional information. 

Non-professional cameras (under 200mm, no detachable lens) are allowed at most Colonial Life Arena events, provided flash is not used. Professional photography and video recording are generally prohibited unless prearranged before the event. Cameras with video capabilities are not permitted at events with a no-video policy. Photography must never block aisles, seats, or other guests. Please review the event policy on our website, contact us directly, or check posted signs upon arrival.

In the event that a Colonial Life Arena event is cancelled or postponed, please visit the specific event page for more information.

Colonial Life Arena is a cashless facility. Apple Pay, Google Pay and all major credit cards are accepted. 

Guests who bring cash may use our reverse ATMs, a cash to card machine to deposit cash in exchange for a VISA card of equal value. 

Catered functions at Colonial Life Arena, such as group meetings or special events, can be arranged by contacting an Event Manager at (803) 576-9200. All catering services are provided by Aramark/Southern Way.

During events, guests are encouraged to share compliments, comments, or concerns at the Guest Services Center, located on the main concourse, or with any Guest Services team member. After events, feedback may be sent to customerservice@coloniallifearena.com.

Concessions are available during most events throughout the Arena concourse. Please note that Colonial Life Arena is a fully cashless facility. 

For the latest updates on Colonial Life Arena events, join our free Cyber Club. 

Diaper changing stations are available in all family restrooms, as well as in men's and women's restrooms throughout our concourse.

For directions to Colonial Life Arena, please visit Directions & Parking. 

Doors typically open one (1) hour before the scheduled start time of the game or event. Please note that this may vary depending on the event, so we encourage guests to arrive early to avoid delays. For security reasons, there is no re-entry to Colonial Life Arena once a guest has exited, unless a new ticket is purchased.

In case of an emergency during an event, please notify the nearest Arena staff member.

For employment opportunities at Colonial Life Arena, please visit Employment Opportunities. 

Once a guest exits Colonial Life Arena during an event, re-entry is not allowed unless a new ticket is purchased.

Colonial Life Arena has single stall family restrooms located on the main concourse level. 

The First Aid Station offering medical assistance is located on the concourse level across from sections 112 and 113. If medical assistance is required, notify the nearest Colonial Life Arena representative or go directly to the First Aid Station.

Concessions are available during most events throughout the Arena concourse. Please note that Colonial Life Arena is a fully cashless facility. 

No outside food or beverages are allowed inside the Arena.

Please visit our Group Sales page for more information.

Guest Services Center is located in the lobby near the main entrance and is open from the time doors open until the end of the event. For assistance during your visit to Colonial Life Arena, contact Guest Services at (803) 576-9062 or speak with a Guest Services representative. 

Guests should contact the nearest Usher for assistance with spills or housekeeping concerns during an event.

Effective January 1, 2024, vertical IDs will no longer be accepted as valid identification for purchasing alcohol.

Interpretation services for guests with hearing disabilities are available. To request this service, please email us as at customerservice@coloniallifearena.com at least three weeks prior to your event. 

Once your arrangement has been confirmed with venue staff, our team will be glad to assist you during your visit. If you have any questions at Colonial Life Arena, please speak with an usher, staff member, or visit the Guests Services Center - located in the front atrium near the main entry doors or on the main concourse behind Section 101. Our Guest Services Representatives are happy to help.

For employment opportunities at Colonial Life Arena, please visit Employment Opportunities. 

All lost items found at Colonial Life Arena are taken to one of our Guest Services locations and logged into our Lost & Found system. Items are held for up to 14 days. Unclaimed items after this period will be donated to charity.

After an event, please fill out a Lost & Found form.

In the event of a lost child or person, please notify the nearest arena staff member.

A lost child or person will be taken to the Guest Services Center in the main lobby, across from the main entrance. 

For lost tickets, guests should contact their original point of purchase for assistance. In the event of stolen tickets, guests are advised to first contact local law enforcement, then notify their point of purchase.

All media requests must be submitted in advance. 

The First Aid Station offering medical assistance is located on the concourse level across from sections 112 and 113. If medical assistance is required, notify the nearest Colonial Life Arena representative or go directly to the First Aid Station.

Merchandise booths are located throughout the Arena during events. 

All tickets for Colonial Life Arena events are mobile-only, except those purchased in person at the Prisma Health Box Office.

To expedite your entry, be sure to download the Ticketmaster app and save your mobile tickets to you phone wallet before you arrive to the Arena.

To support nursing patrons who need private pumping accommodations, Colonial Life Arena offers a Nursing Parents Room. This designated space is conveniently located on the main concourse behind Sections 106/107.

All outside food and beverage are prohibited from entering Colonial Life Arena.

Convenient parking is available within walking distance of Colonial Life Arena. Rates are determined by individual lot owners and operators.

Accessible parking is offered in most nearby lots. Vehicles must display a valid state-issued handicapped permit, placard, or license plate. Guests may also drop off disabled passengers at the arena entrance before parking.

Please visit Directions & Parking for more information.

Colonial Life Arena is a cashless facility. Apple Pay, Google Pay and all major credit cards are accepted. 

Guests who bring cash may use our reverse ATMs, a cash to card machine to deposit cash in exchange for a VISA card of equal value. 

Whether you're hosting an intimate gathering of family and friends or a large corporate event, Colonial Life Arena has the perfect space for you. With 38 Executive Suites, five Entertainment Suites, and the Frank McGuire Club, we can accommodate groups of all sizes.

For more information, visit Premium Seating.

Walk-through magnetometers will be in use for all patrons. Early arrival is encouraged to allow ample time for processing.

The following items are not permitted inside the Colonial Life Arena:

• Non-clear or bags exceeding size limits
• Outside food and beverages
• Cigarettes, e-cigarettes, & vape pens
• Umbrellas exceeding 23 inches in length (small collapsible umbrellas are preferred)
• Strollers (Except those modified to accommodate HC patrons)
• Banner size posters (subject to change depending on the event)
• Professional Cameras/Extended Lenses/Professional Photography Equipment
• Selfie Sticks

During events, guests are encouraged to share compliments, comments, or concerns at the Guest Services Center, located on the main concourse, or with any Guest Services team member. After events, feedback may be sent to customerservice@coloniallifearena.com.

Colonial Life Arena has a no-entry policy. Once a guest exits Colonial Life Arena during an event, re-entry is not allowed unless a new ticket is purchased.

All sales are final and tickets cannot be exchanged or upgraded.

Whether you’re a promoter bringing an event to South Carolina or a local business planning your next meeting, Colonial Life Arena offers the perfect space to make it happen.

Please submit a form at our Facility Rental page.

All restrooms, including family restrooms are located on the main concourse level.

Walk-through magnetometers are in use for all guests. When approaching security checkpoints, please keep all personal items in your pockets and bags. Guests carrying bags should proceed to the designated bag check areas.

Patrons are encouraged to arrive early and allow ample time for processing.

Ticketmaster seating charts show the current general layout of the venue. Layouts and seat locations may change without notice for specific events. 

Please be advised that all persons entering the property or arena are subject to a search of their person and belongings upon entry and while on the premises.

Please view our Prohibited Items.

To support guests with sensory sensitivities, Colonial Life Arena offers sensory bags containing noise-canceling headphones, fidgets, glasses, sanitizing wipes, and more. Bags are available for checkout at the Guest Services Kiosk near Section 118. 

A driver's license or valid ID is required. 

Trained guide dogs and service animals are welcome to assist guests inside Colonial Life Arena. Guests who require seating accommodations for their service animal are encouraged to notify us at the time of ticket purchase. All other animals are not permitted inside the arena.

Colonial Life Arena is a non-smoking and non-vaping facility.

Stay connected with Colonial Life Arena on Facebook, X, and Instagram for the latest news and event updates.

Guests may stand during events as long as they remain within the area in front of their assigned seat. Standing in aisles or on seats is strictly prohibited.

For the best experience, please plan to arrive early to allow for potential traffic congestion and to ensure ample time for parking. New traffic patterns are currently in place around the Arena.

For more information about ticket sales, pricing, and availability, please refer to the specific event's page and complete your purchase through the official primary ticket seller.

To expedite your entry, be sure to download the Ticketmaster app and save your mobile tickets to you phone wallet before you arrive to the Arena.

Umbrellas are allowed in Colonial Life Arena but must not exceed 23 inches in length.

Small collapsible umbrellas are perferred. They must stay closed and properly stored throughout the event. 

Accessible water fountains are available throughout Colonial Life Arena.

Weapons of any kind are strictly prohibited at Colonial Life Arena. 

Please view our Prohibited Items. 

Please visit our Accessbility page for information.

Will Call is located at the Prisma Health Box Office inside Colonial Life Arena.

To pick up tickets, bring the credit card used for purchase, photo ID, and confirmation number or email. Tickets are released only to the name on the order.

Will Call usually closes at intermission; unclaimed tickets may be moved to Guest Services but are not guaranteed.

Fan Club, VIP, and show-specific Will Call policies vary by event.